|Update September 6th, 2018* : Added mail service connection troubleshooting info for Kiwire Cloud Users in the page section below. Look out for the blue boxes!|
For customer that purchased Kiwire™ enterprise edition, you will have access to Cloud tenant module. The Kiwire™ Cloud tenant management module let you manage the multi-tenancy of your system. A multi-tenant architecture allows you to work from a shared solution, but unlock only your own data. Much like an apartment or office building, everyone enters through the same lobby but uses their own keys to access their individual apartments or offices. With Kiwire™ this multi-tenant architecture let you partition the system and let tenant have full management to their system, devices, functions, analytics and reporting. Each of the tenant have full capability of the Kiwire™ system and have unlimited administrator access to their own space.
The diagram below illustrates the Kiwire™ Multi-tenant platform
In Kiwire™ multi tenancy architecture, the “superuser” account is the master administrator which have the highest level administrator in the hierarchy with full authority, superuser can masquerade a tenant administrator and manage the tenants account on behalf. Kiwire™ platform partition each tenant with its within its primary database thus each tenant can have its own unique username that will not be shared between tenants as well its own configurations that is unique and tailored to each tenants.
How it helps
By aggregating data, processes, infrastructure, connectivity, and stakeholders in the cloud, Kiwire™ can securely serve multiple clients from an unlimited number of organizations, and provide the highest levels of management functionality at a price point you can’t achieve with single-tenant or on-premises applications.
|Tips: If you wish to restrict the tenant access to some of function of Kiwire™ platform, you can create the tenant, assign a sub administrator account with a restricted roles.|
|Note: Any services related to mail services will need to use different ports from 587,465 and 25 due to Google Cloud blocking those ports.|
Alternative workaround suggestion:
To use mail services on Kiwire Cloud, users can opt to use API connection with third-party services such as Mailgun. Its free for 5000 outgoing mail per month, but will have additional charges if its more than 5000 outgoing mail in a month.
Find out more about Mailgun here : Mailgun